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Customer Service

Shipping

We provide International FREE SHIPMENT of our products (for orders above 50 euros).
The shipping fees for orders bellow 50 euros, are as follows:

  • Greece - Geniki Τaxydromiki Courier: 5,00 euro
  • European Union - Hellenic Post (ELTA): 7,00 euro
  • International - Hellenic Post (ELTA): 7,50 euro

Payment

You can select the payment method you like:

  • Through PayPal, the international, secure system.
  • By credit card in cooperation with the National Bank of Greece.
  • By deposit in a bank account at National Bank of Greece, IBAN: GR06 0110 4690 0000 4690 0101 620, Stavros A. Kois.
  • By phone order at +30 22810 83810 or by fax: +30 22810 83810 and deposit in the above bank account.

Important: After deposit please contact our accounting department by sending an email at sales@kois-optics.gr , to acknowledge that the deposit is done.

Returns

The Returns are accepted within 10 days of receipt of goods. Specific steps to follow are the following:

  • pack the product in a larger box to be protected during shipment.
  • Place inside the package a document that you describe how you want to resolve the economic issue, provided that the product is considered ok for return.
  • You send the package to the following address:
    "KOIS OPTICS»
    16, Thimaton Sperchiou
    GR 84100 Hermoupolis Syros

Important:

  • Please note that the return costs incurred by the customer.
  • The responsibility for the safe return of the product rests entirely our client. For this reason we would ask you always choose a reliable shipping method.
  • accepted at the back are the products that are in excellent condition and which remain intact tags.
  • The "Optical Stavros Kois' bound to either replace your product back to another of your choice or in the absence of available stock, with another of equivalent value.
  • We would like to point out that in the event that the product does not meet the above requirements will be returned to the sender with the same charge.
  • For more information we are always available either by telephone: +30 22810 83810 or via e-mail: sales@kois-optics.gr , or by fax: +30 22810 83810.