Customer Service

Shipping

We provide International FREE SHIPMENT of our products (for orders above 50 euros).
The shipping fees for orders bellow 50 euros, are as follows:

  • Greece - Geniki Τaxydromiki Courier: FREE
  • European Union and International destinations - Hellenic Post (ELTA): 7,50 euro

Payment

You can select the payment method you like:

  • Through PayPal, the international, secure system.
  • By credit card in cooperation with the National Bank of Greece.
  • By deposit in a bank account at National Bank of Greece, IBAN: GR06 0110 4690 0000 4690 0101 620, Stavros A. Kois.
  • By phone order at +30 22810 83810 or by fax: +30 22810 83810 and deposit in the above bank account.

Important: After deposit please contact our accounting department by sending an email at sales@kois-optics.gr , to acknowledge that the deposit is done.

Returns

The Returns are accepted within 14 days of receipt of goods. Specific steps to follow are the following:

  • pack the product in a larger box to be protected during shipment.
  • Place inside the package a document that you describe how you want to resolve the economic issue, provided that the product is considered ok for return.
  • You send the package to the following address:
    "Kois Optics»
    16, Thimaton Sperchiou
    GR 84100 Hermoupolis Syros

Important:

    • Please note that the return costs incurred by the customer.
    • The responsibility for the safe return of the product rests entirely our client. For this reason we would ask you always choose a reliable shipping method.
    • accepted at the back are the products that are in excellent condition and which remain intact tags.
    • Kois Optics bound to either replace your product back to another of your choice or in the absence of available stock, with another of equivalent value. If none of the above exists, Kois Optics will proceed to a full refund.
    • We would like to point out that in the event that the product does not meet the above requirements will be returned to the sender with the same charge.

For more information we are always available either by telephone: +30 22810 83810 or via e-mail: sales@kois-optics.gr , or by fax: +30 22810 83810.